Privacy policy

This Privacy Policy explains how johnjoyce.co ("Website") collects, uses, and protects your information. By using the Website, you agree to this Policy. This Policy may be updated at any time; continued use means you accept the current version.

INFORMATION WE COLLECT
You provide: name, email, phone (if you give one), billing/shipping address, order details, payment info (processed by our payment partners), and support messages.
Automatic data: IP address, device/browser, pages viewed, timestamps, referral URLs, and general location.
Cookies & similar tech: to operate the site, remember preferences, analyze traffic, and measure marketing.

HOW WE USE INFORMATION
• Process and deliver orders, manage your membership, provide support, and send service notices.
• Improve Website performance, prevent fraud, and secure transactions.
• With your consent where required, send offers or updates. You can opt out anytime.

SHARING OF INFORMATION
• Service providers: payment processing, fulfillment/shipping, email, analytics, and customer support who act on our behalf.
• Fraud prevention/Legal: to protect our rights, comply with law, or respond to lawful requests.
We do not sell your personal information.

COOKIES & ANALYTICS
We use cookies, pixels, and analytics tools to understand usage and improve performance. You can control cookies in your browser; some features may not function without them.

MARKETING PREFERENCES
You can unsubscribe from marketing emails via the link in each message or by contacting us. If SMS is offered and you opt in, standard carrier rates apply; reply STOP to opt out.

TEXT MESSAGING
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for vendors and aggregators that assist us in delivering text messages to you. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance.

DATA SECURITY & RETENTION
We use reasonable administrative, technical, and physical safeguards. No method is 100% secure. We keep data only as long as necessary for the purposes described or as required by law.

CHILDREN'S PRIVACY
The Website is not intended for individuals under 18. We do not knowingly collect data from children.

YOUR CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to request access to and deletion of your personal information; to correct inaccurate information; and to be free from discrimination for exercising these rights. We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising as those terms are defined under California law. To exercise any right, email support@johnjoyce.co; we will verify your request and respond within the timeframes required by law. You may use an authorized agent to submit a request on your behalf.

EEA/UK RESIDENTS (GDPR)
If you are in the European Economic Area or the United Kingdom, we process your personal data on the following lawful bases: to perform our contract with you (to process and deliver orders and manage your membership); for our legitimate interests (to secure and improve our services and prevent fraud); to comply with legal obligations; and, where required, with your consent (for example, marketing messages). You have the right to access, correct, delete, restrict, or port your data, and to object to certain processing or withdraw consent at any time. Your data may be transferred to and processed in countries outside your own, including the United States, under appropriate safeguards. To exercise your rights or raise a concern, contact support@johnjoyce.co; you also have the right to lodge a complaint with your local data protection authority.

INTERNATIONAL TRANSFERS
Your information may be processed in countries other than where you reside. By using the Website, you consent to such transfers subject to appropriate safeguards.

CHANGES TO THIS POLICY
We may update this Policy periodically. The "Effective Date" reflects the latest version.